I purchased from HRC almost a year ago. I have alopecia universalis. My hair system was a real european hair. Staff were super nice and helpful. All the communication was online; via email and skype. They were supportive and clarified everything to me. Still as a first time having to deal with having a hair, mistakes happened and few hairs have fallen off, esp that KSA is summer all year long, and I had to wash it more often. I recommend this place for everyone. Thanks guyz for everything! Feels like a new super confident me!